Free size exchanges and 30-day returns
Wrong size? We'll cover the shipping on your new pair. All you need to do is post the old ones back. You can also return unworn, full-price pairs for a refund within 30 days of receiving them.

Shipping costs and delivery times

New Zealand
Free shipping on orders over $100 (every pair of shoes qualifies). Orders under $100 are $5.
North Island 2 to 4 working days, South Island 3 to 7.

Australia
Free fully tracked shipping, or $5.00 on orders under $100. 4 to 10 working days.

United Kingdom
Free Royal Mail Tracked 48 on every order, sent from our UK stock in London. 3 to 5 working days.

United States
$30 USD per pair, NZ Post International with duties and customs prepaid. 14 to 21 working days.
Returns from the US carry a $50 USD restocking fee per item. This covers the duties and customs we can't recover since the de minimis exemption ended.

Europe, Canada and the Pacific Islands
Economy, partially tracked: NZ$20, 15 to 40 working days (single pairs only).
Fully tracked: NZ$25, 14 to 21 working days.

Rest of the world
Economy, partially tracked: NZ$30, 15 to 40 working days (single pairs only).
Fully tracked: NZ$35, 14 to 21 working days.

Prices shown are for one pair. Larger orders are priced by weight at checkout. Delivery times are estimates. Orders of more than two pairs may ship separately, and Easter and Christmas can add up to 14 days.

How to return or exchange

Try your shoes on indoors, on carpet. We can't accept pairs that have been worn outside or damaged.

Fill in our Return/Exchange/Recycle form, (← click here) mark the option you want, and post it back with your shoes to:

Collective Canvas - Returns
Unit G
8 Chonny Crescent
Manurewa
Auckland 2102
New Zealand

This is a postal address only, so returns need to be mailed. We refund to your original payment method within four working days of your return arriving. If we can't offer the exchange you want, we'll refund you in full.

Sale items are final and can't be returned for a refund. Shipping costs on international orders aren't refundable.

Faulty pairs

We check every pair before it leaves us, but faults can happen. Get in touch and we'll repair any manufacturing fault at our cost. If a repair isn't possible, we'll offer a new pair, store credit or a full refund, in line with the Consumer Guarantees Act.

Customs and duties

Orders outside New Zealand, Australia and the UK may attract import duties or taxes on arrival. These vary by country, we can't predict them, and they're paid by the recipient. US orders are the exception, with duties prepaid. If your country isn't available at checkout, get in touch.

Your account

See your orders by clicking Account in the footer, or log in here.